We'll be really sad to see you go 😢 We have a cancellation process that makes it nice and simple for you. That's nice, isn't it!
Even though we hate to see you go, we understand that, for various reasons, you may want to cancel your Captivate account.
We have a quick and easy cancellation process that also helps us figure out the best way to close your podcast show(s) depending on how you'd like your show(s) to be found by the public in the future.
To cancel your account:
Go to your name, in the top right hand corner of your dashboard.
Log into the My Account section in your Captivate dashboard
Select the Billing tab
Click on Cancel Account
You will then be guided through the cancellation process. At this point, you will also be asked how you want to manage the show(s) on your account.
Super important: you must close any live shows before cancelling your account.
Canceling your account
Once you've closed your show(s), you can then continue with the cancelation of your account. Simply follow the steps in the Cancel Account section, and confirm all the information is correct.
When you cancel your account and your shows, the episodes are removed and 301 redirects are setup on the RSS feed so moving forward when anyone attempts to go to your RSS they will go to your new feed.
If you cancel your account between a billing cycle, you will receive a pro-rated refund for the amount of plan left unused.
Thank you for being part of the Captivate family and we really hope you decide to continue using Captivate to power your podcast in the future! 🙂