How to Create a New Stripe Account or Connect an Existing One
Getting paid directly to your bank from your Membership and Tips is super easy, with Captivate’s integration with online payment gateway, Stripe. Here’s how to create a new account, or connect an existing one.
_Note:_ Captivate uses Stripe Express. Some countries may not be supported. If you don’t see your country in the drop-down list when connecting Stripe, we’re sorry but that country isn’t currently supported.
In your Captivate dashboard, go to My Account > Stripe Integration
Click Set Up Stripe Integration
Enter your email and phone number for verification, then click Continue
Enter the verification code you receive on your phone
On the next screen, choose your country and type of business, then click Continue
On the next screen enter your personal details, then click Continue
On the next screen, add your industry and your website, then click Continue
On the next screen, select your bank to connect with (or choose to add bank details manually), then click Continue
Select an account for payments to be sent to, then click Continue
On the next screen, review all the details you’ve entered
If all look good, click Agree and Submit
This takes you back to Captivate, and your Stripe account is now connected!
In your Captivate dashboard, go to My Account > Stripe Integration
Click Set Up Stripe Integration
This will take you to the Stripe sign up page
Add your existing Stripe account email and enter the 6 digit code sent to your phone (note: for existing Stripe accounts, the email addresses should match each other in Captivate and Stripe)
On the next screen, check your saved account (or the one you want to use with Captivate if you have several)
Click Continue
Choose your currency, and enter your bank details (you just need to re-enter those since Captivate is a new connection)
Click Save
Review your details
Click Agree & submit
This takes you back to Captivate, and your Stripe account is now connected!
Recommended reading: How to set up your public supporters page
_Note:_ Captivate uses Stripe Express. Some countries may not be supported. If you don’t see your country in the drop-down list when connecting Stripe, we’re sorry but that country isn’t currently supported.
Create a New Stripe Account
In your Captivate dashboard, go to My Account > Stripe Integration
Click Set Up Stripe Integration
Enter your email and phone number for verification, then click Continue
Enter the verification code you receive on your phone
On the next screen, choose your country and type of business, then click Continue
On the next screen enter your personal details, then click Continue
On the next screen, add your industry and your website, then click Continue
On the next screen, select your bank to connect with (or choose to add bank details manually), then click Continue
Select an account for payments to be sent to, then click Continue
On the next screen, review all the details you’ve entered
If all look good, click Agree and Submit
This takes you back to Captivate, and your Stripe account is now connected!
Connecting an Existing Stripe Account
In your Captivate dashboard, go to My Account > Stripe Integration
Click Set Up Stripe Integration
This will take you to the Stripe sign up page
Add your existing Stripe account email and enter the 6 digit code sent to your phone (note: for existing Stripe accounts, the email addresses should match each other in Captivate and Stripe)
On the next screen, check your saved account (or the one you want to use with Captivate if you have several)
Click Continue
Choose your currency, and enter your bank details (you just need to re-enter those since Captivate is a new connection)
Click Save
Review your details
Click Agree & submit
This takes you back to Captivate, and your Stripe account is now connected!
Recommended reading: How to set up your public supporters page
Updated on: 29/10/2024
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